Sarova Hotels Kenya stands among the leading hospitality brands in East Africa, with an impressive legacy of excellence, innovation, and authentic Kenyan hospitality. As one of the country’s most established hotel chains, Sarova has built a strong reputation for offering guests world-class service and unforgettable experiences across its portfolio of luxury and business hotels, resorts, and lodges. For professionals and aspiring hoteliers, Sarova represents not just a place of work but a platform for personal growth, professional development, and long-term career progression. This comprehensive guide explores the Sarova Hotels Kenya career pathways and recruitment process, providing aspiring employees with a complete understanding of how to access opportunities within this iconic hospitality group.
About Sarova Hotels Kenya
Founded in 1974, Sarova Hotels is a 100% Kenyan-owned hotel chain that has become synonymous with luxury, cultural authenticity, and outstanding service. With properties strategically located across Kenya’s key tourism and business hubs, the Sarova brand has grown to include iconic destinations such as Sarova Stanley (Nairobi), Sarova Panafric, Sarova Whitesands Beach Resort & Spa (Mombasa), Sarova Lion Hill Game Lodge (Lake Nakuru), Sarova Mara Game Camp (Maasai Mara), and Sarova Shaba Game Lodge (Samburu). Each property combines Kenyan heritage with modern hospitality to create a distinctive experience for guests from around the world.
Sarova Hotels is not only focused on delivering exceptional guest satisfaction but also committed to nurturing talent and empowering its employees. With a strong emphasis on training, mentorship, and leadership development, the group has established itself as a preferred employer in Kenya’s competitive hospitality sector.
Why Work at Sarova Hotels Kenya?
Choosing a career at Sarova means joining a family that values passion, creativity, and service excellence. The company’s core philosophy revolves around the idea that people are its greatest asset. Employees are treated as integral contributors to the brand’s success, and their growth is actively supported through continuous learning and development initiatives. Some reasons why Sarova stands out as an employer include:
- Commitment to employee development: The company invests heavily in staff training, both internally and externally, ensuring continuous career advancement.
- Strong values: Sarova’s operations are guided by values of integrity, teamwork, respect, and customer focus.
- Diverse career opportunities: With hotels across various segments—from city hotels to safari lodges—Sarova provides diverse professional pathways.
- Sustainability and community engagement: The brand promotes sustainable tourism and social responsibility, offering employees the chance to participate in meaningful initiatives.
- Inclusive and diverse work environment: Sarova celebrates diversity and provides equal employment opportunities regardless of gender, background, or ethnicity.
Working for Sarova is not merely about having a job—it’s about building a career with purpose and contributing to one of Kenya’s most respected brands.
Career Pathways at Sarova Hotels
Sarova offers a wide range of career opportunities across different departments and skill levels. Whether you’re a recent graduate, a hospitality student, or an experienced professional, there’s a pathway designed to suit your goals. Below are some of the key career paths available at Sarova Hotels Kenya:
1. Front Office and Guest Relations
This department is the face of the hotel, responsible for delivering exceptional guest service and ensuring smooth operations at the reception area. Roles in this department include:
- Receptionists
- Guest Relations Officers
- Concierge Staff
- Night Auditors
- Duty Managers
Front office positions are ideal for individuals who enjoy interacting with guests, resolving issues promptly, and creating lasting impressions.
2. Food and Beverage (F&B) Operations
The F&B department plays a crucial role in enhancing the guest experience through exceptional dining and catering services. Career opportunities include:
- Waiters/Waitresses
- Bartenders
- Restaurant Supervisors
- Chefs and Kitchen Assistants
- Banqueting and Events Staff
F&B staff at Sarova are trained to deliver personalized service, uphold hygiene standards, and create memorable culinary experiences for guests.
3. Housekeeping and Laundry Services
Housekeeping ensures that rooms, suites, and public areas are clean, comfortable, and meet the brand’s standards of excellence. Key roles include:
- Room Attendants
- Housekeeping Supervisors
- Laundry Assistants
- Linen Room Attendants
This department requires attention to detail, organization, and dedication to maintaining high cleanliness standards.
4. Sales and Marketing
Sarova’s sales and marketing team drives business growth by promoting the brand, managing partnerships, and creating marketing campaigns. Opportunities include:
- Sales Executives
- Digital Marketing Officers
- Corporate Sales Managers
- Events Coordinators
- Public Relations Officers
Working in this department allows individuals to combine creativity with strategy to position Sarova as a leading hospitality brand.
5. Finance and Accounting
The finance department manages budgeting, accounting, and financial reporting across Sarova properties. Roles include:
- Accounts Clerks
- Credit Controllers
- Internal Auditors
- Financial Analysts
- Chief Accountants
These positions require attention to detail, analytical skills, and a strong understanding of financial management in the hospitality context.
6. Human Resources (HR)
HR plays a pivotal role in managing recruitment, training, employee welfare, and compliance. Career options include:
- HR Assistants
- Training and Development Officers
- Payroll Administrators
- HR Managers
Sarova’s HR professionals ensure that the company attracts and retains top talent while maintaining a positive work culture.
7. Engineering and Maintenance
The engineering department ensures that all facilities and equipment function efficiently. Available roles include:
- Maintenance Technicians
- Electricians
- HVAC Technicians
- Plumbers
- Chief Engineers
8. Security and Safety
Safety and security are paramount in the hospitality industry. Sarova employs trained professionals to safeguard guests, employees, and assets. Roles include:
- Security Guards
- Security Supervisors
- Safety Officers
9. Information Technology (IT)
As hotels become increasingly digital, Sarova’s IT department plays a vital role in maintaining systems and ensuring smooth technological operations. IT roles include:
- Systems Administrators
- IT Support Technicians
- Network Engineers
10. Hospitality Management and Leadership Roles
For experienced professionals, Sarova offers managerial and leadership positions such as:
- Hotel Manager
- Operations Manager
- General Manager
- Departmental Heads
These leadership roles involve overseeing operations, ensuring profitability, and upholding the brand’s service excellence.
Internship and Graduate Trainee Opportunities
Sarova Hotels is deeply committed to developing the next generation of hospitality leaders. Through its internship and graduate trainee programs, the company provides students and recent graduates with practical, hands-on experience in real hotel operations.
Interns can expect exposure to various departments, including front office, F&B, housekeeping, and sales. Graduate trainees, on the other hand, undergo structured programs that combine classroom learning with rotational training across departments. Successful participants often transition into permanent employment within the group.
To apply for internships, candidates can contact the HR departments of specific Sarova properties or visit the careers section of the official website at https://www.sarovahotels.com.
The Sarova Hotels Kenya Recruitment Process
Getting hired by Sarova Hotels involves a transparent, structured, and merit-based recruitment process designed to select candidates who align with the brand’s values and service standards. Below is a breakdown of the key stages:
Step 1: Job Search and Application
Candidates should regularly visit the Sarova Hotels Careers Page or follow the company’s LinkedIn page for updates on vacancies. Job opportunities are also listed on popular Kenyan job boards such as BrighterMonday, MyJobMag Kenya, and Fuzu. Once you find a suitable position, prepare your application by submitting an updated CV and a well-written cover letter tailored to the specific role.
Step 2: Shortlisting and Initial Screening
The HR team reviews all applications and shortlists candidates based on qualifications, experience, and alignment with job requirements. Shortlisted candidates are contacted via email or phone for an initial screening, which may include a short interview or a basic assessment of skills.
Step 3: Interview Process
Candidates who pass the initial screening are invited for an in-person or virtual interview. Depending on the role, the interview may include one or more stages—typically an HR interview followed by a departmental interview. The panel may consist of HR managers, departmental heads, or hotel general managers.
Step 4: Technical or Practical Assessment (if applicable)
Certain positions, such as culinary, housekeeping, or maintenance roles, may require a practical demonstration of skills. For instance, chefs may be asked to prepare a dish, while housekeeping candidates may be evaluated on room setup.
Step 5: Background Check and Reference Verification
Sarova conducts reference checks to verify employment history, education, and professional conduct. For some positions, especially in security and finance, background checks are mandatory.
Step 6: Job Offer and Onboarding
Successful candidates receive a formal offer letter detailing job responsibilities, compensation, benefits, and employment terms. Upon acceptance, new hires undergo an onboarding program that introduces them to Sarova’s brand values, operations, and code of conduct.
Step 7: Training and Integration
New employees participate in an induction program to familiarize themselves with the hotel’s departments, culture, and expectations. Continuous training is provided through internal programs and partnerships with hospitality training institutions.
Training and Development at Sarova
Sarova Hotels takes pride in developing its employees through structured learning and career growth opportunities. The company’s training initiatives include:
- On-the-job training: Practical learning within departments.
- Workshops and seminars: Regular sessions on leadership, customer service, and safety.
- E-learning platforms: Access to online training modules for staff development.
- Cross-training: Employees can rotate between departments to gain broader skills.
- Scholarship programs: High-performing employees may receive sponsorships for advanced studies in hospitality management.
This investment in training ensures that employees not only excel in their roles but also develop into future leaders within the organization and the industry.
Employee Benefits and Work Culture
Sarova is known for fostering a positive and inclusive work environment where employees feel valued and motivated. Common benefits offered to employees include:
- Competitive salaries
- Health insurance and wellness programs
- Meal and accommodation support for certain positions
- Annual leave and public holiday entitlements
- Performance-based bonuses
- Opportunities for promotion and internal transfers
The company’s work culture emphasizes teamwork, innovation, and recognition. Regular staff appreciation events, team-building activities, and employee awards are part of Sarova’s commitment to maintaining high morale among its workforce.
What Sarova Looks for in Candidates
To thrive at Sarova, candidates must embody the company’s values and demonstrate key qualities such as:
- Customer service orientation: A genuine passion for providing exceptional guest experiences.
- Teamwork: Ability to collaborate effectively with colleagues across departments.
- Professionalism: Punctuality, respect, and a commitment to excellence.
- Adaptability: Flexibility to handle fast-paced and dynamic hospitality environments.
- Communication skills: Clear and courteous communication with guests and team members.
- Cultural sensitivity: Respect for diverse cultures and backgrounds.
Sarova’s recruitment team seeks individuals who not only have technical skills but also exhibit a positive attitude and willingness to learn.
Tips for a Successful Application
- Customize your application: Tailor your CV and cover letter to match the specific job description.
- Highlight relevant experience: Include internships, part-time jobs, or volunteer experiences in hospitality.
- Demonstrate soft skills: Mention leadership roles, communication abilities, and problem-solving skills.
- Research the brand: Familiarize yourself with Sarova’s history, properties, and core values before the interview.
- Dress professionally: First impressions matter, especially in the hospitality sector.
- Prepare for behavioral questions: Be ready to discuss how you handle guests, teamwork, and challenges.
- Follow up professionally: Send a thank-you note after your interview to express appreciation.
Common Interview Questions at Sarova
- Why do you want to work at Sarova Hotels?
- How do you handle difficult guests?
- Describe a situation where you worked under pressure.
- What do you know about Sarova’s properties and brand values?
- Where do you see yourself in five years within the hospitality industry?
Practicing your answers to these questions can significantly boost your confidence during the interview.
Career Growth and Internal Promotions
Sarova believes in promoting from within. Many senior managers and department heads began their careers in entry-level positions. Employees who demonstrate excellence, leadership, and initiative often receive promotions or transfers to other Sarova properties. The company’s structured career progression plans ensure that hardworking employees can rise through the ranks, from trainees to supervisors and management roles.
Diversity, Inclusion, and Corporate Social Responsibility
Sarova is deeply rooted in Kenyan culture and strives to reflect this diversity in its workforce. The company supports equal opportunities and gender balance, with women holding leadership roles across departments. Sarova also engages in community outreach programs, environmental conservation, and sustainable tourism initiatives. Employees are encouraged to participate in corporate social responsibility activities, reinforcing the brand’s commitment to giving back to society.
Conclusion
Sarova Hotels Kenya offers a dynamic and rewarding career environment for individuals passionate about hospitality and service excellence. The company’s structured career pathways, transparent recruitment process, and commitment to employee development make it one of the most desirable employers in Kenya’s hospitality industry. Whether you’re seeking an internship, an entry-level role, or a leadership position, Sarova provides the platform and support to achieve your professional goals.
To explore current vacancies and start your application journey, visit https://www.sarovahotels.com or follow Sarova Hotels Kenya on LinkedIn for the latest updates. With dedication, professionalism, and a genuine passion for hospitality, you can build a fulfilling and long-term career within the Sarova family—an institution that continues to shape Kenya’s hospitality landscape with pride and excellence.